The Loan Operations Manager will be responsible for managing a team of associates responsible for FannieMae, Freddie Mac and Ginnie Mae loan servicing. The Loan Operations team is responsible for various functions within the Servicing Loan Operations Team including but not limited to new loan boarding, escrow disbursements, loan documentation, data entry, escrow analysis, UCC, investor custodial accounts, for the Agency Finance portfolio of loans that are underwritten through Fannie Mae, Freddie Mac, and Ginnie Mae (Government-Sponsored Enterprise or GSEs). This individual will also be responsible for providing information to both internal stakeholders (other LOBs) and external stakeholders (borrowers, insurance agents, third party providers, and the GSEs). Additionally, they will be responsible for identifying, researching, solving and/or responding to requests, inquiries, and problematic situations in a timely manner.
Responsibilities:
Responsibilities of the position include being a subject matter expert and key contact internally withRisk, Compliance and Audit and externally with the Agencies. In addition to the following responsibilities (either directly or via oversight and leadership of the team):
Manage insurance compliance and reporting to GSE’s
Vendor compliance and oversight;
Oversight and quality review of New Loan Boarding
Serve as a liaison between the Loan Servicing Team, Asset Management, Closing, Capital Markets, and Origination teams
Ensure compliance with Agency guidelines
Ensure compliance with Master Servicing procedures for the loan servicing portfolio
Proactively manage, research, identify and resolve payment problems, monetary and non-monetary delinquencies and other complex borrower related issues
Track Loan Operations metrics and ensure teams are well managed
Ability to understand complex customer needs
Applies experience and analysis to develop creative and innovative solutions for various issues
Provide guidance to the team on all aspects of GSE requirements, communication, and reporting
Work directly with the Agency Finance technology team on dashboards and enhanced reporting tools.
Basic Qualifications:
Bachelor's Degree or Military Experience
At least 4 years of experience working in Commercial Real Estate
At least 3 years of experience managing a loan servicing team
At least 2 years of Fannie Mae and Freddie Mac experience
Preferred Qualifications:
5+ years of experience working with GSE-backed multifamily loans
4+ years of experience managing a loan servicing team
3+ years of Fannie Mae and Freddie Mac experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
#CommOps
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte, NC: $115,200 - $131,500 for Agency Operations ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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