Job Description

Job Description

Box Office Manager – Sony Hall

Sony Hall is seeking an experienced and detail-oriented Box Office Manager to oversee all aspects of ticketing operations and front-facing customer service. This position requires proven experience with professional ticketing platforms such as Ticketmaster, TicketWeb, or comparable systems. The successful candidate will also collaborate closely with the marketing department and external partners to ensure seamless ticketing, event promotion, and guest experiences.

Key Responsibilities

• Build and maintain all events in Ticketmaster, TicketWeb, or other ticketing platforms.
• Supervise, schedule, and train box office staff to provide professional service.
• Work on-site in the box office five days per week.
• Respond promptly and accurately to customer inquiries via phone, email, and in person.
• Oversee ticket sales, will call operations, and financial reconciliation.
• Prepare and submit box office reports, ensuring accuracy and timeliness.
• Collaborate with promoters, venue management, and ticketing partners to ensure accurate event builds and allocations.
• Manage complimentary tickets and guest lists.
• Manage third-party ticketing outlets and allocations.
• Update venue website, Facebook events, and support the marketing department with ticketing-related materials.
• Track flier inventory, deliveries, and maintain the display table and placement with our partners.
• Ensure outside poster displays are updated with upcoming shows.
• Enforce and maintain established box office policies and procedures.

Qualifications

• Direct experience with Ticketmaster, TicketWeb, or similar ticketing systems is required.
• Prior management experience in a box office, venue, or ticketing environment.
• Strong organizational, leadership, and communication skills.
• Ability to manage multiple priorities under pressure while maintaining attention to detail.
• Proficiency in Microsoft Office Suite and general office applications.
• Flexibility to work evenings, weekends, and holidays based on the event schedule.

About Sony Hall

Nestled inside the Paramount Hotel, which was built in the 1920’s as part of the expansion of the theater district, Sony Hall originally opened in 1938 as the Diamond Horseshoe, famed nightclub and extravaganza variety show led by theatrical showman Billy Rose. It quickly became one of the most iconic venues of the vaudeville era and was known for the off- Broadway hit “Queen of the Night”. In 2009, the French renaissance and baroque detailed building received architectural recognition by being designated a New York City landmark.

In 2018, the space reopened as Sony Hall, leaving much of the venue’s dynamic design intact. It's a 12,000 sq. foot concert hall in a one-of-a-kind space enhanced by Sony technology that provides music fans with an unrivaled entertainment experience.

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