Job Description

UFG is currently seeking a Claims Specialist II - GLPD which is a senior level advanced position primarily responsible for investigating, evaluating, negotiating and settling high complexity non-litigated property damage liability claims. This position requires extensive experience in property damage liability claims, superior analysis and negotiations skills and the ability to mentor and develop other Claims Specialists. This position is responsible for conducting timely and thorough investigations, verifies applicable coverages, analyzes liability, evaluates damages for reserve and settlement, and negotiates claims to resolution in accordance with claims best practices.

This position promotes a positive work environment encouraging their team members to be the best they can be and are willing to take on additional challenges as needed. They buy into a strong service mentality for both internal and external customers. This position requires a high EQ, strong soft skills and technical skills, strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently and effectively. It also requires the ability to work independently with low level of supervision and high level of accountability. A strong desire to advance ones professional development is essential to this role.

Essential Duties and Responsibilities

• Review new claims assignments to determine the nature of the claim and action required.
• Review and interpret applicable policy coverages. If coverage issues are present, draft detailed coverage disclaimer or Reservation of Rights.
• Make prompt, meaningful contact with insureds, claimants, witnesses and other parties of interest.
• Conduct a timely and thorough investigation to identify liability exposures and damages through securing recorded statements, compiling and reviewing investigation reports, reviewing property damage estimates and/or proofs, and securing and reviewing other evidence where the investigation leads you and in accordance with claims best practices.
• Document all file activity through detailed file notes and prepare reports for the claim file per claims best practice guidelines.
• Evaluate damages and recommend reserves per reserve timeliness and accuracy guidelines.
• Develop and execute negotiation strategies and proactively push claims towards resolution.
• Activelyidentify subrogationpotential and posture claim for successful subrogation recovery.
• Identify risk transfer opportunities and exposures. Draft tender letters and place all potential parties on notice.
• Vet, select and retain experts when necessary and approved. Be constantly aware of and apply expense management initiatives.
• Inform underwriting of increased hazards or unusual circumstances concerninga risk or policy exposure.
• Lead and/or participate in company sponsored educational programs and other educational opportunities to develop team knowledge and skill.
• Lead and/or participate in various claims committees to drive claims initiatives.
• Demonstrate a supportive attitude and presence within the team by adapting well to change in process or procedure. Share innovative ideas to improve work product and outcomes. Take initiative to identify and learn about areas of professional development. Proactively seek out opportunities to collaborate with peers.
• Mentor other Claims Specialists to further their development and technical skills.

Job Specifications:

Education:

Licensing/Certifications/Designations:

• Meet the appropriate state licensing requirements to handle claims.
• CPCU, AIC, SCLA or Legal Principles, CCLA and PCLA of the AEI series, or to be completed in 1 year.

Experience:

• 7+yearsofcasualty claims experience.

Knowledge:

• Various lines of policy coverages.
• Applicable laws, regulations and venue.
• Fraud indicators.
• Complex property damage and impact on claim value.

Skills & Abilities:

• Ability to read, comprehend and interpret policy language, endorsements, and contracts while applying them to the claim.
• Analytical ability to determine coverage, risk transfer, liability, and property damage evaluation for reserves and settlement.
• Must possess strong negotiation skills, human relations skills, analytical skills, organization skills as well as oral and written communication skills.
• Ability to concisely document information into appropriate file notes and reports.
• Strong negotiation skills direct with claimants and attorneys, as well as effective mediation and arbitration techniques.
• Demonstrate aptitude for mentorship / leadership.
• Proactive management of defense counsel and expense management.
• Service-Oriented Mindset
• Clear and Concise Communication
• Analytical and Critical Thinking
• Attitude of Collaboration and Curiosity
• Proactive Decision-making and Problem-solving
• Proven Effective Negotiation Approach
• Time management and Sense of Service Urgency

Working Conditions:

• Working remote from home or general office environment.
• Frequently the job requires working irregular hours.
• Occasional overnight travel and weekend hours may be required.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and skills required. Additional tasks and requirements may be assigned, as necessitated by business need. UFG retains the right to modify the description of this job at any time.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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