Job Description

Amex GBT Global Customer Operations Team

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Are you ready to begin a critical role in the Amex GBT Global Customer Operations organization? Our team works in a fast-paced service environment to manage travel reservations for our clients at Amex GBT. Working from the comfort of your own home, you'll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you're motivated, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!

What You'll Do on a Typical Day

• Arrange and change domestic and international business travel, in a variety of complexities, for air, ground, rail, and lodging accommodations.
• Use various Global Distribution Systems (GDSs), including native Sabre and Amadeus.
• Communicate effectively with customers via phone and email.
• Act as a trusted consultant by using your travel expertise to proactively provide, offer, and sell additional services to clients to meet their needs while adhering to their company's travel policy.
• Work individually and as a team to meet business goals, which may include customer satisfaction, call adherence, and service metrics.

What We're Looking For

• Previous experience as a Corporate Travel Counselor with an understanding of fares and ticketing rules for car, air, and hotel reservations.
• Passion for excellence in corporate client service, including a proactive anticipation of needs and strong attention to detail.
• Native Sabre proficiency preferred but not required.
• Basic computer navigation skills with an ability to multitask in multiple computer applications.
• Professional communication (written and verbal).
• An ability to resolve client issues quickly and independently.
• An attitude of teamwork and openness to feedback.

Candidates should be comfortable working any 8-hour assigned shift during business hours: Monday-Friday 5:00am-6:00pm Pacific Standard Time.

Location United States The US national base salary range for this position is from $39,200.00 - $72,800.00 The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

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