Job Description

Work Type: Full Time

Work City: Garner

Work State: North Carolina

We are seeking a dedicated Customer Service Agent Graveyard Shift (Work From Home) in Garner, North Carolina.

Responsibilities:

• Provide exceptional support to customers via phone, email, and chat during overnight hours.
• Assist with inquiries, troubleshoot issues, and resolve concerns promptly.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to appropriate teams as needed.
• Adhere to company policies and procedures to ensure customer satisfaction.

Skills Needed:

• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently in a remote environment.
• Self-motivated with a positive attitude.

Benefits:

• Competitive hourly rate with shift differentials.
• Work from home with flexible scheduling.
• Paid training and ongoing development opportunities.
• Health, dental, and vision insurance options.
• Paid time off and holiday pay.

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