Job Description

divh2Who We Are/h2pFor more than six decades, our organization has been a trusted partner to working families across North America. As the only 100% union-labeled supplemental benefits provider in the world, we proudly serve over 40,000 unions and associations throughout the United States, Canada, and beyond./ppOur mission is to help individuals and families protect what matters most their income, health, and financial well-being. When traditional workplace coverage changes or falls short, were there to bridge the gap. We believe in doing meaningful work with honesty, professionalism, and heart, ensuring every member receives the guidance and support they deserve./ppEvery interaction with our clients is handled with care and respect. From explaining program details to processing applications, our team is committed to providing a dependable, compassionate, and high-quality experience that families can count on./ph2What Youll Be Doing/h2pIn this position, youll assist union members who have requested information about their benefits. Youll guide them through their available options, answer questions, and ensure each individual feels confident and informed in their choices./ppTypical responsibilities include:/pulliManaging incoming and outgoing communications with members who have shown interest in learning more/liliSetting up and conducting virtual consultations to review benefits and eligibility/liliProviding clear, accurate, and empathetic explanations of available programs/liliCompleting necessary forms, documentation, and follow-ups/liliMaintaining accurate records and ensuring high-quality standards in all processes/liliTaking part in ongoing training sessions and mentorship programs to strengthen your professional skills/liliWorking closely with team leaders and colleagues to maintain smooth communication and consistent service/li/ulpThis role is fully remote, allowing you to work comfortably from home while being part of a supportive, team-oriented environment thats focused on your long-term success./ph2Who Thrives Here/h2pWere looking for people who genuinely enjoy helping others and take pride in doing their work with care and professionalism. You dont need a background in this industry just a positive attitude, a willingness to learn, and a commitment to excellence./ppSuccessful team members are:/pulliClear and confident communicators/liliFriendly, professional, and respectful in every interaction/liliDependable, organized, and attentive to detail/liliSelf-motivated with the ability to manage time effectively/liliAdaptable and eager to grow through continuous learning/liliComfortable using technology such as Zoom, email, and CRM tools/liliAble to legally work in the United States or Canada/li/ulpPrevious experience working with people is a plus, but not required full training and guidance are provided./ph2What Youll Gain/h2pWe believe that when you grow, we grow. Thats why we provide an environment that encourages success, rewards consistency, and celebrates achievement./ppHeres what you can expect:/pulliComprehensive benefits package available after onboarding/lili100% remote work complete flexibility to work from home/liliFlexible scheduling that supports work-life balance/liliStructured training and mentorship from experienced leaders/liliContinuous professional development and advancement potential/liliPerformance-based recognition programs and bonuses/liliAnnual all-expenses-paid incentive trips to exciting destinations such as Cancun, Las Vegas, and the Bahamas for qualifying team members/lipWe equip you with the tools, training, and encouragement you need to succeed all while giving you the freedom to design a career that fits your goals and lifestyle./p/ul/div

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