Job Description

Job Description

Job Description

We are looking for a highly organized and detail-oriented  Scheduler / Dispatcher to join our client's growing high-end pool service and maintenance company. This position plays a vital role in coordinating service and maintenance appointments for our exclusive clientele. The ideal candidate will have strong communication skills, be proficient in scheduling software, and possess a good understanding of pool maintenance operations.

Key Responsibilities:

Team Coordination

• Lead, mentor, and motivate a team of service technicians, ensuring professionalism and adherence to company standards.
• Coordinate with field technicians, team leads, and internal staff to assign service, maintenance, delivery, and repair visits based on location, expertise, and availability.

Schedule Optimization

• Develop, manage, and allocate resources, equipment, and materials required for service and maintenance visits.
• Collaborate closely with the warehouse and field teams to optimize routes and maximize technician productivity.
• Continuously improve schedules to minimize travel time and avoid unnecessary service interruptions or “wasted trips.”
• Handle emergency service requests promptly, efficiently reassigning technicians as needed.

Documentation & Software Management

• Review and ensure all work orders are completed accurately and follow-ups are scheduled when required.
• Create and refine scheduling procedures utilizing company software platforms such as IntelliShift, PoolBrain, and BuilderTrend.
• Maintain up-to-date client profiles in PoolBrain, including key details such as gate codes, autofill locations, and technician assignments.

Reporting

• Generate reports on schedules, technician performance, and service or repair completion rates across divisions.
• Prepare weekly overtime summaries and detailed reports to support management oversight.

Qualifications & Skills

• High school diploma or GED required.
• 2–3 years of related experience in scheduling, dispatching, or operations coordination.
• Previous experience in the  luxury pool industry strongly preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficiency in scheduling or dispatch software and Microsoft Office Suite.

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