Job Description

Field Service Technician at ZEISS Group summary:

The Field Service Technician at ZEISS installs, repairs, services, and calibrates high-tech coordinate measuring machines and other custom equipment at customer sites. The role involves extensive travel, customer interaction, troubleshooting, and collaboration with R&D and production teams in a fast-paced, innovative environment. Candidates must have technical experience, excellent communication skills, and the ability to work independently under pressure.

About Us:

How many companies can say they have been in business for over 179 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is remote in the Cleveland, OH area and will cover greater Cleveland customers.

What’s the role?

As a Field Service Technician , you get to work with an astonishing team that plays a vital role in Carl Zeiss Industrial Quality Solutions, LLC. Show case your skills and experience by process enhancements focused on installation and servicing of custom equipment. You will interact with customers and cross functional service groups that support and launch ZEISS products into the field. Additionally, you will aid the R&D team with engineering work in relation to design, build, and new system testing. This position will also support the production of systems during various stages of assembly and setup.

Sound Interesting?

Here’s what you’ll do:

• Install, Repair, Troubleshoot, Service and Calibrate high tech machines at customer locations.

• Demonstrate customer service skills and knowledge with a high level of passion and dedication.

• Demonstrate your ability to learn new skills on high tech CMM’s (Coordinate Measuring Machines) utilizing mechanical and electronic aptitude.

• Perform necessary administrative paperwork in a complete and accurate manner.

• Be Solutions-oriented with the ability to work independently in a high pressure, fast-paced and innovative environment.

• Travel requirement is 90-100% within the service area, including international travel as needed.

• Other duties as required.

Do you qualify?

• Minimum, High School graduate, completed GED or equivalent.

• AS/BS in Electronics, Industrial Mechanics or training and experience from Military Technical School OR 4 years related experience is required.

• Prior experience working with hand tools and basic electrical test equipment.

• Microsoft operating system knowledge is required.

• Capable of unassisted physical lift of one article weighing up to 75 pounds.

• Able and willing to work minimum of 50 hours per work week. Regular + OT.

• Ability to work in an industrial production shop floor environment.

• Valid Driver License required.

• Excellent communication and customer service aptitude.​

Nice to haves:

• Previous experience installing and troubleshooting industrial electronics, machines, or computer systems.

• Previous CMM (Coordinate Measuring Machine) installation and troubleshooting experience is preferred however not required.

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay

• The list goes on!

Why Join ZEISS?

At ZEISS, we are committed to innovation and excellence. By joining our team, you will have the opportunity to influence key public policy decisions and contribute to the strategic direction of a leading global technology company. We offer a dynamic work environment, competitive compensation, and opportunities for professional growth.

Keywords: CMM, Metrology, software, hardware, #lovetravel, troubleshoot, Cleveland.

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Keywords:

Field Service Technician, Coordinate Measuring Machine, CMM, Metrology, Equipment Installation, Troubleshooting, Electronics Repair, Customer Service, Industrial Mechanics, ZEISS

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