Job Description
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Join to apply for the Fresh Market Director role at Vallarta Supermarkets
Store: Modesto - 3900 Pelandale Ave - #62-04 Map
Description General Job Description Overview:
The Fresh Market Director oversees all fresh food departments within the supermarket, including Bakery, Tortillería, Meat, Seafood, Cremería, Taquería, Guacamole, Juice Bar, Marisquería, Produce, Floral, Frutería, and Receiving. Fully accountable for the Fresh Market Department’s performance, this role ensures customer service excellence, operational efficiency, team development, and product quality. The Fresh Market Director will contribute to maximizing the overall store profitability while upholding Vallarta’s core values and delivering extraordinary customer experiences.
Key Responsibilities Operational Excellence & Financial Management:
- Fully accountable for the performance and profitability of all fresh food departments.
- Control departmental expenses, including labor and overtime, by effectively managing schedules and budgets.
- Oversee product ordering and inventory levels for all fresh food departments to ensure product availability while minimizing waste.
- Maintain all equipment (e.g., refrigerators, freezers), ensuring optimal operation, and follow through on repairs.
- Walk through all Fresh Market departments with the respective department manager throughout the day, ensuring high standards of quality, rotation, and proper inventory management.
- Enforce programs that comply with governmental agencies such as Federal and State laws, OSHA, Health Department, Department of Weights and Measures, Country of Origin Labeling (COOL), ABC, WIC, SNAP, etc.
- Monitor and enforce security controls within Fresh Market departments to protect company property, team members, customers, and inventory.
Customer Service & Experience - Lead by example, greet all customers and team members while adhering to Vallarta’s Nuestra CASA pledge to deliver extraordinary customer service every time.
- Responsible for ensuring extraordinary customer service by modeling Vallarta’s core values: customer service, commitment, integrity, respect, humility, and teamwork.
- Lead the team in delivering exceptional customer service, addressing escalated customer concerns or feedback promptly.
- Ensure the overall cleanliness and organization of the Fresh Market departments to create a welcoming environment for customers.
Team Leadership & Development - Build and maintain a strong management team by coaching and mentoring Fresh Market Department Managers to effectively delegate tasks and lead their teams.
- Lead, coach, and develop Fresh Market Department Managers to plan, organize, and control department activities to meet company sales, profit, labor, and quality standards.
- Ensure proper staffing levels, train, conduct performance evaluations, and provide recommendations for termination to the Store Director and HR.
- Ensure department managers are properly training their teams and track team training progress and performance.
- Conduct team member evaluations with department managers, ensuring performance goals are met and addressing areas for improvement.
- Foster a positive team culture by recognizing and appreciating team contributions and recommending potential team members for promotion.
- Ensure compliance with safety programs and policies, ensuring team members use proper safety equipment and report injuries immediately.
Merchandising & Product Presentation - Drive the implementation of corporate directives and merchandising strategies, ensuring consistent execution of accurate company-approved pricing, signage, and product placement.
- Oversee product displays, ensuring high standards of product presentation, freshness, and quality.
- Conduct regular department audits, reviewing performance metrics, and making improvements as needed.
Collaboration & Communication - Serve as the primary point of contact for Fresh Market department managers, fostering communication between store personnel, department supervisors, HR, corporate office, Store Director, Center Store Director, vendors, and customers.
- Communicate regularly with Fresh Market closing management to ensure all procedures and safety standards are followed.
- Maintain clear communication with the Store Director and Center Store Director regarding department needs and team performance.
- Ensure all correspondence from the Corporate Office is distributed to the appropriate personnel and follow through on reports and paperwork in a timely manner.
Compliance & Safety - Ensure compliance with federal, state, and city ordinances, and actively monitor and enforce legal and regulatory requirements within the team.
- Enforce all store policies and procedures consistently, including reporting complaints of harassment, discrimination, bullying, or workplace violence to HR.
- Maintain oversight of the timekeeping system (Logile), ensuring timecards accurately reflect hours worked and compliance with local regulations, such as LA Fair Work Week, where applicable.
Continuous Improvement & Innovation - Stay informed about industry trends, innovations, and competitor activities to remain competitive.
Other Duties - Cover the duties of the Store Director and Center Store Director during their absence to ensure smooth store operations.
- Assist in supporting all current and future programs implemented by Vallarta Supermarkets
- Perform other duties as assigned.
Knowledge and Skills
- Friendly, courteous, and customer-oriented personality, with a passion for working with the public.
- Strong leadership and communication skills to inspire, coach, and train team members at all levels.
- Strong verbal and written communication skills.
- Strategic thinking to drive sales and maintain high operational standards.
- Effective management of labor, expenses, and budgets.
- Proven ability to lead teams, ensuring compliance with policies and procedures.
- Knowledge of fresh food operations, including safety, product presentation, and quality control.
- Proficiency in Microsoft Word, Outlook, and Excel for daily tasks.
- Must be able to read, write, and speak English and speak and understand Spanish.
Required Education And Experience - 3-4 years of retail management experience.
- 2 years of experience managing a team within a multi-department operation.
- Must pass a criminal and credit check.
Working Conditions - Ability to stand, walk, and lift for extended periods.
- Work in a fast-paced environment, including exposure to perishable products.
- Willingness to transfer to other locations as needed.
Expected Hours of Work
- Flexibility to work afternoons, evenings, weekends, and holidays.
Requirements Required Experience
- California Consumer Privacy Act (“CCPA”) Notice to Applicants
- This notice explains to you, pursuant to the California Consumer Privacy Act (“CCPA”), how Vallarta Supermarkets (“Vallarta,” “the Company,” “we,” “us,” and “our”) may collect your information in relation to your application for employment and potential employment with us.
- For purposes of this notice, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household, or as otherwise defined under the CCPA.
- “Personal Information” does not include certain information, including publicly available information lawfully made available from government records, deidentified or aggregate information, or other information excepted under the CCPA.
- Information We Collect about Applicants
- We need you to provide certain information in order for you to complete your application for employment with Vallarta. The following provides the categories of Personal Information we may collect about applicants as part of the application process, and/or our employees if ultimately hired.
- Personal Identifiers. We may collect your name, driver’s license or state identification card number, passport number or other government identification number (including U.S. work authorization number), Social Security information, residence/postal address, email address(es), phone number(s), and other contact information during the application and recruitment process. We may collect your emergency contact information as well. If you are hired, we may collect additional personal identifiers about you to facilitate the employment relationship.
- Characteristics of Protected Classifications under California or Federal law. We may collect your age, date of birth, race, ethnicity, sex/gender, and marital status.
- Biometric Information. We may collect your fingerprints to facilitate the employment relationship, if you are hired.
- Professional or Employment-Related Information. Depending on your role/duties with Vallarta, we may collec]]>
Job Tags
Full time, Work at office, Local area, Immediate start, Weekend work, Afternoon shift,