At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
· Lead solution and architecture design for Google Cloud CX projects
· Create comprehensive architecture diagrams, demos, proof-of-concepts, and delivery accelerators
· Implement secure and scalable Google Cloud solutions in production environments through hands-on engineering
· Demonstrate deep technical expertise in Google Cloud Customer Engagement Suite (CES) services / CCAI
· Mentor developers and engineers during project execution
· Partner with project managers to ensure on-time, quality delivery
· Identify opportunities and advocate for Google Cloud solutions
· Contribute to internal knowledge sharing and practice development
Requirements
· 5+ years of architecture and implementation experience with public cloud platforms, including at least 3 years on GCP
· Hands-on experience with end-to-end implementation of key Google Cloud solutions: Dialogflow CX/ES, Conversational Insights, Speech to Text, BigQuery, Pub/Sub, GKE or Cloud Run, and/or Vertex AI
· Expert in Google Cloud foundational best practices for IAM, project hierarchy, central logging and monitoring, VPC networks, hybrid connectivity, and billing
· Experience designing and deploying production solutions on Google Cloud within contact center or CX transformation engagements
· Experience with infrastructure-as-code (Terraform), CI/CD, and containerization (Docker/Kubernetes)
· Excellent communication and client-facing skills
· Ability to balance strategic planning with hands-on implementation
· Ability to lead a small team of developers
· Google Cloud Professional Cloud Architect certification
Desired
· Experience implementing large-scale contact center transformations with one or more of the following CES solutions: Google Cloud CCaaS / CCAIP, Agent Assist, Quality AI
· Experience in Google Cloud Retail Search / Vertex AI Search for commerce
· Experience with the implementation of agentic workflows using Vertex AI
· Experience designing accelerators or packaged offerings for cloud platforms
· Familiarity with other contact center solutions (e.g., Genesys, NICE, Five9)
· Additional Professional-level Google Cloud certifications
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
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