Job Description

Situated in Downtown’s 2nd Street District, Austin Proper Hotel and Residences offers an artful immersion in lifestyle and wellbeing. With emphasis on collaboration, the passionate, compelling vision of designer Kelly Wearstler meets the culinary creativity of Austin tastemaker MML Hospitality. Essentials include 244 rooms and suites, 99 branded residences, four unique settings for dining and drink, and a focus on wellness with a dedicated spa and fitness center. Guests can also enjoy a variety of atmospheric spaces for events, including a 5th floor pool deck with an elevated Texas-inspired Mexican restaurant offering small-batch tequilas and Lady Bird Lake views.

Job Overview

The In-Room Dining Manager is responsible for overseeing the operations of the In-Room Dining department to ensure exceptional guest experiences, high-quality food and beverage offerings and efficient departmental operations. This key role includes managing staff, maintaining operational standards and ensuring the department meets financial and service goals.

Essential Job Duties and Responsibilities

Department Leadership & Staff Management

• Lead and oversee all aspects of the In-Room Dining department, ensuring a high standard of service
• Recruit, train, and supervise staff, providing continuous coaching and development
• Schedule and manage staff shifts based on demand, ensuring optimal coverage during peak times
• Conduct regular performance evaluations and implement development plans to enhance staff skills and knowledge

Guest Experience Management

• Ensure that all in-room dining services are delivered in a timely, professional, and courteous manner to enhance the guest experience
• Handle guest inquiries and concerns, ensuring prompt resolution and follow-up to guarantee satisfaction=
• Monitor guest feedback to identify trends and areas for improvement
• Collaborate with other departments to ensure seamless service delivery, including special guest requests and VIP services

Operational & Service Excellence

• Oversee the ordering, preparation, and delivery of in-room dining services, ensuring consistency in food quality, presentation, and service
• Ensure proper procedures are followed for food safety, cleanliness, and sanitation standards in compliance with health regulations
• Streamline and optimize operational workflows for maximum efficiency and minimal guest wait times
• Conduct routine inspections of in-room dining areas to ensure cleanliness, organization, and functionality of equipment

Financial & Budget Management

• Work with the Food & Beverage Director to create and manage the department’s budget
• Monitor departmental expenses and adjust operations to stay within budgetary constraints while maintaining quality service
• Analyze sales trends, adjusting staffing levels, and menu offerings based on demand and financial goals
• Control inventory, track product usage, and order supplies as necessary to maintain proper stock levels

Menu Development & Coordination

• Collaborate with the culinary team to create and update the in-room dining menu, ensuring offerings are appealing and meet guest preferences
• Monitor food quality and presentation, working closely with chefs to ensure standards are consistently met
• Ensure the menu is updated based on guest feedback, seasonal changes, and operational requirements
• Work with the culinary team to introduce special promotions, themed offerings, or seasonal menu items to increase revenue

Health & Safety Compliance

• Enforce food safety practices and ensure adherence to health and safety regulations
• Maintain records related to sanitation, inventory and safety procedures
• Ensure staff are trained in and follow safety protocols to minimize risk and ensure guest well-being

Reporting & Analysis

• Generate regular reports on sales, service performance, guest satisfaction, and staff productivity
• Review key performance indicators (KPIs) to identify areas of opportunity and drive improvements
• Provide feedback and insights to senior management regarding operational performance and guest experience

Education and/or Experience

• A degree in hospitality management, business administration, or a related field is preferred
• At least 3-5 years of experience in a hotel or restaurant environment, with at least 2 years in a supervisory role within food and beverage or room service management
• ServSafe or similar food safety certification required

Skills/Specialized Knowledge

• Strong leadership and team management abilities
• Excellent communication, organizational, and problem-solving skills
• In-depth knowledge of food and beverage operations, especially in-room dining
• Strong financial acumen with experience managing budgets and controlling costs
• Ability to work in a fast-paced, high-pressure environment while maintaining attention to detail
• Proficiency with point-of-sale (POS) systems and Microsoft Office Suite

Physical Demands

• Ability to stand, walk, and lift up to 25 pounds
• Ability to work flexible hours, including nights, weekends, and holidays, as needed
• Must have the ability to work under pressure and meet tight deadlines

Company Overview

Proper Hospitality is a diverse team of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: there is a right way to do things, and anything less just isn’t proper. We are seeking the best of the best—both within and outside the industry—to join us in building a new kind of lifestyle hospitality company, inspired by a centuries-old tradition. Our work is challenging and fast-paced, but above all, it is rewarding.

To achieve our vision—to inspire and transport people—we seek like-minded candidates who embody our ethos, The Pillars of Proper:

• Care Proper: We are natural and gracious hosts to all.
• Achieve Proper: We are committed to excellence.
• Imagine Proper: We are resourceful.
• Present Proper: We have an appreciation for style and culture.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.

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