Job description:
• Hardware Inventory Management ensuring stock levels are constantly monitored.
• Hardware request and receipt through our internal ordering system.
• Actively monitoring the ticket queue and managing requests through to completion.
• Housekeeping on IT rooms.
• Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
• Supports hardware decommissioning events.
• Supports Business moves / changes – ensure involvement in early stages of planning.
• Managing escalations through to conclusion.
• Manage client expectations.
• Setup and installation of Temporary training rooms / Office wide events - Expo's.
• Comms room patching.
• Supports work from home hardware requests.
• Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
• Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s.
• Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
• Work across lines of service to ensure a coordinated approach to providing support for the customer.
• Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results.
• Perform basic troubleshooting, system upgrades and replacements for employees.
• Deploy equipment for new hires and refreshes and collect equipment from offboarded employees.
• Evaluate user requests and requirements and recommend effective technological solutions.
• Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
• Will be required to work outside business hours and participate in additional weekend work.
• Image/re-image computers, configure IP phones and mobile phones.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
...The Clinical Research Nurse Practitioner (CRNP) will conduct or assist in the conduct of clinical trials adhering to the best... ...Managers, Study Nurses, PIs, Sub-Investigators, collaborating physicians. Cross-Functional Collaboration with: Quality Assurance and...
...someone who loves sales and is passionate helping our members achieve their health and wellness goals. This role involves spending time in the club working the floor, setting appointments and building relationships with the members while selling training packages and...
...companies. Advisory work the clients on securities transactions. Base salary range - $250,000-$345,000, with additional bonuses, medical, dental, vision, 401K and paid paternity/maternity leave. If you are interested or want to explore the legal market in...
...School Custodian Responsibilities Keeps building and property in clean and orderly condition. Performs heavy cleaning duties.... ...gender identity or status as a protected veteran in employment, admission of students, or in providing its services in any manner....
...Relocation allowance offered for this opportunity, for any hired candidate that resides 50 or more miles from the work site.*** Title: RN Manager Med/Surg Oncology Job ID : R153135 Sites: Aurora St Lukes Medical Center 2900 W Oklahoma Ave Milwaukee, WI 53...