Job Description

Crisis Response Lead

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

IS Incident and Process Management Team Lead

Your role and responsibilities (Mandatory)

The Crisis Response Lead during an IT crisis is crucial for minimizing disruptions, restoring services, and mitigating potential damages. Defines, manages, and monitors processes to meet requirements for IS services by planning, measuring, and improving all aspects of IS services. A key resource, a definitive source of knowledge processes, who contributes their expertise to enhance organizational effectiveness and support the organization's vision and strategic direction. The work model for the role is: #LI-Remote This role is contributing to the IT Area in Mexico as Country. You will be mainly accountable for:

• Upon detection of the IT crisis, the emergency responder promptly assesses the situation to determine the nature, scope, and severity of the incident. This assessment involves gathering information about the affected systems, identifying the root cause (if possible) of the problem, and understanding the potential impact on operations, data integrity, and security.
• Contain the spread of the IT crisis by isolating affected systems, disabling compromised accounts or services, and implementing temporary workarounds to minimize further damage. Mitigation efforts may include applying security patches, deploying intrusion detection systems, or implementing firewall rules to prevent unauthorized access or data breaches.
• Leverages technical expertise and troubleshooting skills to diagnose the underlying issues causing the IT crisis. This may involve analyzing system logs, conducting forensic investigations, and performing root cause analysis to identify vulnerabilities, exploits, or misconfigurations.

Qualifications for the role (Mandatory)

• Bachelors Degree in IT, Science or similar.
• 8+ years in IT applications/services or similar and 5 years of experience in major/high severity management (documented in this position) is highly desirable.
• Certifications required ITIL 4 Foundation.
• Experience in working with Service Now is a must. Experience in working with Exigence and Fact24 applications are an additional advantage.
• Accountable for crises and major incidents resolution coordination.
• Advanced English Level.

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