Job Description

Position summary: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards. Guest Expectations Well-Trained Trains and coaches team members using the Guest Expectations training materials. Models being calm and productive during busy times. Coaches team members to ensure they are knowledgeable on job requirements. Neat and Well-Groomed Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant. Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled. Friendly Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude. Coaches team members on having a positive, friendly attitude and behaviors. Models and coaches team members on the JIB Hospitality Model. Well-Staffed Models how to maintain restaurant cleanliness and monitors facilities to ensure it is done regularly. Helps with order taking and cashiering during busy times. Leads and coaches the team on being ready and prepared to serve guests as they arrive. Encourages team members to ask for help when necessary to meet guests' needs. Follows restaurant policies and rules regarding scheduled working hours, breaks, and timekeeping. Food Tastes Great Monitors quality to ensure the food looks and tastes great and is of high quality. Models and monitors food presentation and coaches team members as needed. Coaches team members to ensure that taste, appearance, and temperature standards are met for all products, retraining as necessary. Consistent and Quick Service Models a sense of urgency, greets guests, and encourages team members to do the same. Leads and coaches the team on providing consistent, fast service. Helps with order taking and cashiering during busy times. Order Accuracy Models how to communicate and work within a team to ensure orders are accurate, repeats orders following standards. Follows up on order errors to address root causes and improve performance; does not dismiss errors. Holds employees accountable for minimal order errors and retrains as needed. Food Safety Makes sure food is safe for the guest by following all food safety and quality policies and procedures. Follows all hand washing and glove procedures. Completes the Food Safety Checklist each shift. Brand Ambassador Has passion for the business and pride in Jack in the Box. Inspires team members to embrace the brand. Is proud to represent Jack in the Box. Focus on the Guest Treats guests and employees with care and respect; is passionate about serving the guest. Reads the guest and anticipates their needs; pays attention to guests' verbal and non-verbal communication and addresses them proactively. Handles guest complaints by saying yes to the guest and addressing issues without arguing; makes it right for the guest. Inspires the team to take care of guests as the number one priority. Team Skills Treats all employees with care and respect. Is a good team player and leader with a positive can-do attitude. Is dependable, reliable, and willing to help others. Keeps calm and does not show signs of stress. Works with and leads people of all backgrounds; ensures the team provides quick service while maintaining a calm environment. Commitment Thrives in a fast-paced, high-energy team environment. Performs professionally during difficult situations and/or high-volume times. Takes pride in utilizing systems to produce quality products and keep the restaurant clean. Takes corrective action to resolve issues affecting food safety or quality. Is flexible and adapts to business needs; works with urgency. Knows and trains others on products, menu, and Jack in the Box systems and tools. Takes accountability for cash handling during shift. Follows Jack in the Box policies and standards meticulously. Front of Restaurant duties Includes, but not limited to duties described below. Performs other duties as assigned or directed. Guest Service (Dine In/Drive-Thru) Immediately acknowledges and welcomes guests. Takes and clarifies orders, assists guests with menu selection. Enters order in POS, collects money, makes change. Always thanks guests upon completion of order taking. Assembles orders and ensures timely and accurate preparation; hands or delivers orders to guests. Maintains cleanliness and stocking of work area. Interior Cleans and maintains dining area, restrooms, equipment, and materials; ensures overall cleanliness. Exterior Maintains parking lot and drive-thru area cleanliness and safety. Supervision Workstation Operation: Supervises and trains team members on workstation operations and ensures activities comply with procedures, systems, standards, food safety, security, and cash handling. Guest Service: Trains staff to deliver exceptional guest service and ensure high food quality; maintains visibility with guests and resolves concerns professionally. Leadership: Creates a friendly, safe, and efficient restaurant environment; leads onboarding and training; provides feedback and recognition; ensures personal and uniform cleanliness; informs management of potential issues. Back of Restaurant duties Includes, but not limited to, duties described below. Performs other duties as assigned or directed. Grill: Reads grill video monitor, prepares items per procedure, maintains equipment, and ensures safety and quality standards. Assembly: Reads video monitor and assembles products with correct ingredients and presentation; verifies quality and temperature. Prep: Defrosts and prepares ingredients, ensures FIFO, labels shelf life, and maintains cleanliness per safety standards. Fryer: Prepares fryer products, operates timers, and maintains fryer area cleanliness. Interior: Cleans, sanitizes, washes dishes, and maintains equipment; ensures cleanliness throughout interior areas. Exterior: Maintains exterior cleanliness of parking lot and drive-thru areas. Receiving & Storage: Receives and stores products per procedures. Qualifications Experience 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment. Knowledge/Skills/Abilities Must be at least 18 years old; complete Team Leader training; in some states ServSafe certification may be required. Effective English communication (speaking, reading, writing); ability to work with diverse groups; strong interpersonal, mathematical, organizational, and planning skills. Self-starter with initiative; basic computer skills; demonstrated integrity and ethical behavior. Physical Requirements Ability to stand and walk approximately 90–95% of shift; lift and carry 15–25 lbs; ability to listen to orders, operate a cash register, and read video monitors. Reasonable Accommodation Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology #J-18808-Ljbffr Giants Baseball & Softball Camps

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