Part-time Customer Success Specialist Job at Lakeshore Talent, Denver, CO

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  • Lakeshore Talent
  • Denver, CO

Job Description

Job Description

Lakeshore Talent is currently seeking a Customer Success Team Member for our client in Greenwood Village, CO. You’ll be part of a collaborative, mission-driven team that values ethics, professionalism, and inclusivity while helping financial professionals achieve their certification and career goals.

This role is ideal for someone who thrives in a professional, service-oriented environment and enjoys helping others navigate educational programs and membership services.

Location: Greenwood Village, CO — onsite for training, with possible remote flexibility afterward.

Pay : $24-$26.50/hr

Hours : Approximately 20 hours/week (tentatively 10 AM–3 PM, Monday–Thursday; occasional Friday coverage).

Job Type: Temporary December-March

Parking: Onsite parking available.

Start Date: Targeting early December (potential for earlier start).

What You’ll Do

  • Provide friendly, knowledgeable support to members and certification candidates via phone, email, and chat.
  • Respond to inquiries about membership, certification programs, conferences, marketing materials, and continuing education.
  • Direct escalated requests to the appropriate internal departments or staff.
  • Assist with certification renewal and new member outreach campaigns.
  • Support marketing and conference-related outreach efforts.
  • Process and distribute mail and eFax communications as needed.
  • Update member and certificant records in the database.
  • Collaborate with IT and other departments to resolve system or account issues.

What We’re Looking For

  • 2+ years of customer service or administrative experience in a professional environment.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a pleasant, professional demeanor.
  • Proficiency with Microsoft Office Suite.
  • Experience with Salesforce or similar CRM systems is a plus (training provided).
  • High attention to detail and strong organizational skills.
  • Background check and reference verification required.

Job Tags

Temporary work, Part time, Work at office, Remote work,

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