Job Description

Our client a major international retail group known for its supermarket chains, e-commerce platforms is looking to hire a ServiceNow Platform Architect to join their team in Quincy, Massachusetts. This is a 1-year contract opportunity.

As the Platform Architect you will be responsible to lead the design and delivery of technical solutions aligned with business needs and platform architecture. This role will drive platform strategy, ensure system health, and provide hands-on guidance following ServiceNow best practices across ITSM, ITOM, and related modules.

Responsibilities:

• Oversees, specializes and provides advice across the ServiceNow platform and ITIL practices including ITSM and ITOM
• Acts as a trusted advisor to business stakeholders, product teams, and development teams, providing recommendations and influencing decision-making processes for IT solutions and business processes and capabilities (HR, supply chain, vendor mgmt.).
• Maintains expert knowledge of the ServiceNow platform, products, capabilities and ecosystem
• Designs and collaborates with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document
• Provides technical leadership and guidance to ensure that proposed architecture is implemented accurately
• Ensures technical governance and policies are being adhered to and establishes them where gaps exist
• Creates and maintains a Technical Implementation Roadmap. Provides hands on assistance with the detailed design and implementation approach of selected projects
• Partners with ITAM, other Service Delivery teams, business partners, IT Architecture, eCommerce and global teams
• Partners in the planning, adoption and deployment of AI-related ServiceNow capabilities including GenAI, AIOps including Health Log Analytics and Predictive capabilities (ops, analytics).
• Ensures that key ITIL practices and ServiceNow implementation focus on delivering real business value and outcomes
• Creates documentation of integration processes, solutions and design decisions for future reference and use by other engineers.
• Stays informed about industry trends, emerging technologies, and best practices in system integration, using this knowledge to enhance your skills and contribute to the team's success

Qualifications:

• 5+ years of experience in ServiceNow architecture, development, and implementation, with strong knowledge of ITSM, ITOM, and ITIL practices
• Certified ServiceNow Technical Architect (with ITSM and Application Developer specialties preferred)
• Proven track record leading mid-to-large projects independently in Agile environments
• Skilled in scripting, automation, CMDB, workflows, Flow Designer, and cloud provisioning
• Strong communication, problem-solving, and leadership abilities

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