Job Description

Job Title: IT Resource Management Lead - Vice President

Location: White Plains, NY (Onsite – Hybrid – 3 days a week)

Position Type: Fulltime position

Responsibilities:

Manager Notes:

ServiceNow SPM (Strategic Portfolio Management) implementation experience is a must for this role.

Role Description:

The VP, IT Resource Management Lead will report to the Director, IT Business Management, and will be responsible for aligning IT Workforce Management with ITIL (Information Technology Infrastructure Library) practices, ensuring optimal utilization of resources, monitoring IT performance, and generating insightful reports to support decision-making processes within the IT organization.

Role Objectives

• Engage with business unit leads to understand their business objectives and challenges to determine the resource skills required.
• Partner with counterparts in IT systems and development to maintain knowledge of firm capabilities and capacity.
• Maintain relationship and platform vendors to understand latest product offerings and provide support on implementation, training and operations to develop the area
• Proven expertise to understand the portfolio needs in terms of business, technology and process to allocate existing resources map to priority/critical items.
• Ability to map skills that would be needed for a project/program based on the business case. Along with that they should be able to map the resource gap we have in any area ( utilizing the Skillset assessment we have done) and continue to improvise it to strengthen a particular discipline or functional area, as the department identifies.
• Evaluating capacity of resources to handle workloads including scenario planning
• Assist with sustaining common workforce management tasks (reporting, identifying trends, mastering the WFM tools and capabilities (ServiceNow), capacity planning) to areas within the IT operations.
• Create and establish ongoing capacity plan to leverage existing resources or accommodate new resources within the budget guidelines and according to KPI metrics.
• Work closely with Portfolio Manager, PMO, Budget and planning group to analyze forecasted workload with consideration in historical trends and initiatives known to impact workload and/or staffing.
• Develop and maintain capacity design and plan discussing the ability of IT to meet the performance and requirements of the business.
• Provides regular resource reporting highlighting current resource allocation and identifies skillset/resource constraints.
• Evaluate the enterprise staffing needs and ensure leadership team and real time team are aware of unmitigated capacity shortages that will put KPI’s at risk.
• Develop and perform weekly capacity planning activities in the system to identify bottle necks and improve the process for resource allocation.
• Promote the benefits of resource planning and provide advice, guidance and support to drive adoption and adherence to agreed processes and standards.
• Alignment with ITIL process definitions and implementations and be the champion to bring the workforce management practices to industry standards.
• Understand the roles within the workforce, IT requirements, and how current and future strategies influence and impact those roles. Understand SLA’s and how they are impacted by capacity.

Qualifications and Skills:

Tool experience:

• Proven experience with Resource Management Software including ERP systems working knowledge with config expertise to set up resource allocation rules, creating dashboards and reporting
• Keeping the identified tool updates with latest features as required for the maturity of system and process
• Knowledge on integration parameters for system data flow
• Identifying opportunities for cost savings without compromising quality or capacity

Required Skills:

• BA/BS in Finance, Mathematics, Business Administration, Computer Science, or similar field
• Strong capacity and resource allocation analysis experience with delivery organization of 500+ resources
• Minimum of 5 years’ experience in resource management, workforce planning, or related field, with at least 5 years in a lead role
• At least 3 years experience in Self – Management to develop the job potential and add value
• Strong Service Management Knowledge
• Demonstrated experience in strategic planning, data analysis and operational execution
• Strong understanding of organizational dynamics and resource allocation.
• Ability to influence people outside the immediate span of control, negotiate and resolve conflicts, and work with business users, IT partners and vendors.
• Excellent verbal and written communication skills.
• Licenses /Certifications (preferred but not required) – ITIL 4, PMP
• Language Skills: Business fluency in English
• Software Systems: MS Office, MS Visio, ServiceNow SPM, Enterprise Resource Management tools; Agile Methodology / Framework

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