Job Description

Join our talented team at FL Davis Ace Hardware, where we pride ourselves on being a part of the community. As a Small Engine Repair Technician, you will play a crucial role in keeping our customers' equipment running smoothly. This is a fantastic opportunity to enhance your skills in a dynamic environment, while enjoying the benefits of working with a highly skilled team that values your contributions.We are seeking outgoing, friendly, and helpful team members to conduct maintenance and repair on small engine equipment including chainsaws, yard trimmers, blowers, etc. and to welcome and assist customers. Previous maintenance experience is not required but strongly preferred.

At FL Davis Ace Hardware, we’re independently owned and operated so helping our community is our number one priority.

Make an impact in the community by helping your neighbors with their projects while working in a fast-paced and fun

environment. Our mission is to go the extra mile for our customers and build a team that has the same attitude!

Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a

future, a purpose, and a community with us.

The primary responsibility for all positions within FL Davis Ace Hardware is to  Amaze Every Customer Every Time  and uphold the Core Values as determined by the management team. All associates/technicians are responsible for engaging the customer, determining their needs, and projecting requirements.

Key Responsibilities:

• Diagnose and repair small engines with precision and care.
• Provide exceptional customer service, ensuring customer satisfaction.
• Maintain a clean and organized workspace.
• Be an expert regarding repair/maintenance of outdoor power equipment.
• Help unload incoming trucks and stock merchandise (as arranged by management). Maintain the store: Keep clean, organized and fully stocked.
• Execute the daily operational, day-to-day goals, and priorities assigned by store management. Move with a sense of urgency while paying attention to the details.
• Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management.
• Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.
• Restock merchandise displays as needed, watch end caps and side wings.
• Handle special orders for all non-stock items.
• Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting.
• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly. 
• Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them.
• Demonstrate the S.A.L.E.S. process
• Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)
• Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question. 
• Maintain awareness of all promotions and advertisement so you can tell customers about special sales.
• Always wear your radio and headset in order to effectively communicate with other associates or management. 
• Assist customers with large or heavy items as needed.
• Offer customers a red basket for their shopping use.
• Assist in the training and development of peers.
• Other duties as assigned.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work in or near outside weather conditions. The noise level in the work environment is usually moderate to elevated.

Physical Requirements

The minimum physical requirements for this position include:

• Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
• Utilization of PPE during repair/maintenance of equipment
• Utilize hand tools in repair/maintenance of equipment
• Move and handle merchandise up to 60 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth
• Job responsibilities may change based on the needs of the business.
• You'll be on your feet for most of your shift (up to 8 hours)

Qualifications:

• No formal education required; hands-on experience is a plus.
• A passion for mechanics and a willingness to learn.
• Strong problem-solving skills and attention to detail.
• Able to communicate professionally with customers and team members
• Skilled at providing prompt, friendly and attentive customer service
• Strong organizational skills with a passion for details
• Willing to learn all areas of the store and help train others
• Proven track record of being a team player
• Knowledge and experience of various departments is strongly desired.
• A continuous pattern of regular and prompt attendance is required. 
• Availability must be flexible including mornings, evenings, weekends, and holidays. 
• Bilingual (Spanish) verbal and written communication skills strongly preferred

Why FL Davis Ace Hardware?

• Be part of a local business that cares about its community.
• Work alongside enthusiastic and motivated colleagues.
• Experience the satisfaction of helping customers with their needs.

Pay, Benefits, and Perks:

• A supportive and fun work atmosphere.
• Paid time off
• Medical, dental, vision and ancillary benefits
• 401K
• Opportunities for skill development and advancement.
• Employee discounts and perks.

Job responsibilities may change based on the needs of the business.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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