Job Description

This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted. This role is on-site.

Summary / Objective
The Systems Manager - Logistics is responsible for managing the onboarding and integration of new clients, operational programs, and system solutions within a logistics or supply chain setting. This role ensures that all customer, operational, and technical requirements are successfully executed through structured project management, cross-functional coordination, and continuous process improvement. Acting as the main liaison between clients and internal teams, the Implementation Manager drives projects from initiation through go-live and stabilization, ensuring a seamless transition into ongoing operations.

Essential Functions
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for qualified individuals with disabilities.

• Lead the end-to-end implementation process, including discovery, planning, testing, and deployment

• Develop and maintain project timelines, milestones, and documentation

• Coordinate efforts across Operations, IT, Warehouse, Transportation, and Customer Support teams

• Collaborate with technical partners to ensure proper integration of systems and data (e.g., WMS, TMS, EDI, API)

• Identify and mitigate risks, troubleshoot issues, and ensure projects remain on schedule and within scope

• Facilitate training and documentation for internal teams and external partners

• Capture lessons learned and standardize best practices to enhance future project delivery

• Monitor key performance indicators and communicate progress to leadership and stakeholders

Core Competencies

• Strong customer focus and service-oriented mindset

• Continuous improvement and quality-driven approach

• Accountability, integrity, and ownership of outcomes

• Adaptability and composure in dynamic environments

• Effective communication and relationship management

• Focus on safety, compliance, and operational excellence

Required Education and Experience

• Bachelor’s degree in Business, Supply Chain, or a related field (Master’s degree preferred)

• 5+ years of experience managing client implementations or operational projects within logistics, supply chain, or related industries

• Experience with warehouse and transportation management systems (WMS/TMS), data integrations, and project documentation

• Demonstrated ability to manage cross-functional initiatives and multiple stakeholders

• Excellent organizational, analytical, and communication skills

• Proficiency with project management tools (e.g., Smartsheet, MS Project, Asana, or equivalent)

• Professional certification such as PMP, Lean Six Sigma, or equivalent preferred

Job Tags

Similar Jobs