Job Description

Why work at OpTech?

OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today!

Title: Technical Writer

Onsite Requirement : Hybrid 2 Days a week

Location: Farmington Hills, MI

We are seeking a detail-oriented and experienced Technical Writer with a strong background in the banking or financial services industry . In this role, you will work cross-functionally with business analysts, product managers, developers, and compliance teams to create and maintain high-quality documentation, including business and technical process documentation, system manuals, SOPs, user guides, and compliance-related materials.

Key Responsibilities

• Create, edit, and maintain clear, concise, and user-friendly technical documentation, including:
• System architecture and integration documents
• User manuals and training guides
• Standard operating procedures (SOPs)
• Regulatory and compliance documentation
• Translate complex technical concepts into easy-to-understand content tailored to both technical and non-technical audiences.
• Collaborate with subject matter experts (SMEs), IT, compliance, and operations teams to gather information and ensure accuracy of content.
• Ensure all documentation aligns with internal standards, regulatory requirements, and branding guidelines.
• Manage version control and documentation updates in response to system changes or regulatory updates.
• Support audit and compliance efforts by producing and organizing documentation for reviews.

Qualifications

Required:

• 3–5+ years of experience as a Technical Writer, preferably in the banking or financial services industry.
• Strong knowledge of banking operations, compliance standards, or financial systems.
• Proven ability to document technical systems, processes, and software applications.
• Experience working with cross-functional teams in a structured and regulated environment.
• Proficient in documentation tools such as Microsoft Word, SharePoint, Confluence, Visio, Adobe Acrobat, or other content management systems.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.

Preferred:

• Familiarity with regulatory frameworks such as FFIEC, SOX, or other financial compliance standards.
• Experience with Agile/Scrum methodologies or working in a software development lifecycle (SDLC) environment.
• Bachelor’s degree in Technical Writing, English, Communications, Information Technology, or a related field.

Work Environment

• Hybrid Schedule: 2 days onsite per week in Farmington Hills, MI ; remaining day’s remote.
• Collaborative team environment with professionals from IT, compliance, and operations.
• Fast-paced, highly regulated environment where accuracy and clarity are critical.

• OpTech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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