Job Description

Overview

Join to apply for the Crisis Intervention Manager role at Plymouth Housing .

Base pay range: $76,500.00/yr - $85,100.00/yr. The actual pay will be based on skills and experience; discuss with your recruiter for details.

Responsibilities

• Establish cooperative relationships with first responders and community partners (e.g., mental health providers, hospitals, public safety, criminal justice system) to develop and implement critical response plans and resources that enhance prevention, preparedness, and continuity of vital operations and services.
• Monitor compliance with established standards; support the Safety team by responding to critical incidents with direct intervention, triage, and stabilization services in-person and/or by phone.
• Participate in after-hours on-call rotation to address crisis situations and safety needs.
• Serve as in-house de-escalation expert; provide guidance, consultation, and assistance to staff after traumatic events or crises.
• Maintain respect and dignity of affected individuals; conduct wellness checks as needed and consider special population needs.
• Demonstrate skills in case investigation, evaluation, and synthesis of information to inform decisions; perform After Action Reviews and manage the critical incident debrief process.
• Manage the Violent Incident Report (VIR) system, adjust the rating system as needed, and ensure staff orientation; provide outreach to staff affected by VIR events or traumatic leaves.
• Coordinate with Facilities and IT for Security programs; supervise and maintain training of the Plymouth Safety Ambassador program.
• Ensure compliance with applicable policies, regulations, and laws; participate as a member of the Crisis Management Team and Safety Committee; perform other related duties as assigned.

Qualifications

• Bachelors Degree in counseling, social sciences or equivalent combination of education and relevant work experience.
• Minimum of three years experience providing crisis intervention services, especially with individuals experiencing mental illness or emotional disturbances.
• Work or volunteer experience in the nonprofit sector.
• Valid Washington State drivers license.
• Crisis Prevention Institute (CPI) credential is preferred.

Knowledge, Skills & Attributes

• Commitment to diversity, equity, and inclusion in services to tenants and Plymouth staff; ability to work with diverse voices and support anti-racist organizational goals.
• Familiarity with crisis intervention, harm reduction strategies, and emergency management best practices.
• Strong knowledge of public safety, criminal justice, mental health, and homeless services systems; familiarity with King County crisis response and local resources.
• Ability to assess situations quickly and respond empathetically to ensure safety; effective conflict resolution, negotiation, and mediation skills.
• Clear verbal and written communication, including facilitation, presentation, and training abilities.
• Ability to build relationships and collaborate with community partners, staff, and others; capable of researching, analyzing, and synthesizing data into clear reports.
• High attention to detail and the ability to work independently in a dynamic environment with multiple deadlines.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and experience using customized databases.

Benefits

• Comprehensive benefits package for full-time employees, including Medical, Dental, Vision, PTO, 403(b), Employee Assistance Program, subsidized ORCA pass, and more. This is a full-time position with benefits.

Equal Opportunity

Plymouth Housing is an equal opportunity employer. We recruit, hire, train and promote employees based on merit and business needs, without regard to race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, disability, veteran status, or any other factor protected by law.

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