Job Description

Job Description

As the Logistics Manager, you will lead the end-to-end logistics and delivery operations for life science products, ensuring full compliance with regulatory, quality, and time-sensitive requirements. This role combines operational excellence with strategic customer partnership to drive performance, reliability, and a superior service experience. Please note, this position requires experience with life science products.

Requirements of the Logistics Manager:

• Bachelor’s degree or equivalent, with at least five years of logistics experience; 3+ years in life science or healthcare transportation preferred.
• Strong knowledge of GDP, cold chain logistics, and regulatory compliance requirements.
• Proven leadership, team-building, and project management skills.
• Excellent analytical, problem-solving, and communication abilities.
• Customer-focused mindset with a commitment to service excellence and results.
• Proficient in CRM systems, MS Office, and other project management tools.

Responsibilities of the Logistics Manager:

• Lead, manage, and hold team members accountable for operational and performance goals.
• Oversee end-to-end shipment coordination to ensure temperature control, security, and on-time delivery.
• Manage logistics processes, including route planning, carrier selection, and load monitoring.
• Ensure accurate and compliant documentation, including chain of custody and temperature logs.
• Respond promptly to customer inquiries and service issues, ensuring timely and effective resolutions.
• Maintain compliance with GDP, DOT, IATA, TSA, and other regulatory requirements.
• Oversee quality control, investigate service failures, and implement corrective and preventive actions.
• Maintain audit-ready records and support regulatory or customer inspections.
• Monitor KPIs such as on-time delivery, excursion rates, and customer satisfaction to drive improvement.
• Foster a culture of safety, compliance, and continuous process improvement.

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